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DuraLabel PRO 300 F.A.Q.'sView RTK Software FAQs
Check to make sure you have administrative rights on your computer. Many computer users confuse Administrative Rights with the ability to use the machine. In order to find out if you actually have Administrative Rights, do the following: Click Start>Settings>Control Panel. Double click users and find out which group your log on name falls in. If it doesn't say "Administrators", then you don't have the ability to install a DuraLabel PRO 300 printer driver to your system and will need to call your IT department to install it. The printer finishes the label, feeds additional tape, then stops with an error light. Make sure that when you configure your driver (Quick Start Guide pages 4-10) the sensor type is set to "continuous." You'll find this in the "Advanced Settings" section. The tape sticks to the cutter and peels back as the label is printed. Thoroughly clean the cutting mechanism with the swabs provided. Sometimes adhesive residue can build up during cutting, and that can cause the tape to stick as it passes through the cutter. Proper cleaning will help prevent this. It may also be helpful to carefully apply a small amount of silicone to the cutter, but care must be taken not to get any on the print head. Additionally, the 3.2 mil vinyl is less susceptible to this problem than the 2.0 mil vinyl. When I print I get an error message
that begins: Make sure that you've configured your driver, set up a stock, and selected that stock before printing (Quick Start Guide Pages 4-10). To make the change, be sure to close your document, make the change in the print driver, then re-open the document to print. What do I do when the ribbon feeds out of the front of the printer with the vinyl labels? Lower the print density setting. When the print density is too high the ribbon sticks to the labels and is pulled out through the front of the printer. Lowering the print density will keep the ribbon from sticking to the labels. What do I do about small spots in the printing? Small particles of dust and dirt on the surface of the tape supply can prevent the ribbon from transferring properly, leaving small spots in the printed area. Keep the ribbon and tape supply as clean as possible and avoid printing in a dusty area. It is also possible that tiny dimples in the surface of the tape supply can prevent the ribbon from transferring. This is rare and usually affects just a few feet out of any roll. Increasing the print density can improve results. How do I reverse the colors of the pictures and text for the DuraLabel PRO 300 templates or labels I create? Highlight the text and then change the font from automatic to white. The second step for text is to go to the text box and choose font. Change the background to black so the white letters appear I have 4" vinyl in my DuraLabel PRO 300 and when I print a label, only the right 2" of the label gets printed. There is a jagged edge as the print fades away. Make sure that each side of the DuraLabel PRO 300 printer carriage is firmly locked into place. This is due to the left side of the printer carriage not being locked. Release the printer carriage and then close it, firmly pushing on each side to ensure that it is locked into place. My DuraLabel PRO 300 makes one good print and then errors. One or both of the two black plastic spindles
that holds the ribbon cores is backwards. The large end or flange
of each plastic spindle should be on the right side as you face
the machine from the front. Sensor Type: vertical All other settings should be zero. If the settings in the driver are correct try rebooting the computer.
Call today to learn more about the DuraLabel PRO 300 |
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